1. Who we are
SwoopForm ("we", "us", "our") is an online survey platform operated by SwoopForm, based in India. Our website is located at swoopform.com.
We are committed to protecting your personal information and your right to privacy. If you have any questions about this privacy policy or our privacy practices, please contact us at contact@swoopform.com.
2. Information we collect
Information you provide to us:
- Account information — name, email address, password (encrypted)
- Profile information — mobile number, avatar selection, account type
- Survey content — questions, sections, logic rules you create
- Survey responses — answers submitted by your respondents
- Verification documents — for Student/Educator and NGO verification
- Communications — emails you send to our support team
Information collected automatically:
- Usage data — pages visited, features used, actions taken
- Device information — browser type, operating system
- Log data — IP address, access times, referring URLs
Information from third parties:
- Google — if you sign in with Google, we receive your name, email and profile photo
3. How we use your information
We use the information we collect to:
- Create and manage your account
- Provide, operate and improve SwoopForm
- Process and deliver survey responses to you
- Send you email notifications about your surveys (if enabled)
- Respond to your support requests
- Send you important service announcements
- Detect and prevent fraud and abuse
- Comply with legal obligations
We will never use your data to train AI or machine learning models. We will never sell your data to third parties. We will never show you advertisements.
4. How we store your data
Your data is stored securely on Google Firebase, which provides enterprise-grade security infrastructure. Firebase servers are located in the United States and comply with international data protection standards.
We retain your data for as long as your account is active. If you delete your account, your personal data and surveys are permanently deleted within 30 days. Survey responses associated with your surveys are also deleted.
We implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure.
5. Sharing your information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers: Google Firebase (data storage), EmailJS (email delivery), Google Sheets (optional response sync)
- Legal requirements: If required by law, court order or government authority
- Business transfers: If SwoopForm is acquired or merged, your data may be transferred as part of that transaction
- With your consent: In any other case, only with your explicit consent
Public surveys you create may be visible on the SwoopForm Discover page if you enable this option. You can disable this at any time from your survey settings.
6. Cookies
SwoopForm uses essential cookies to keep you signed in to your account and to maintain your session. These are necessary for the service to function.
We do not use advertising cookies, tracking cookies, or any cookies that profile you for marketing purposes.
You can control cookies through your browser settings, but disabling essential cookies may affect your ability to use SwoopForm.
7. Your rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Update or correct your personal data via Settings
- Deletion: Delete your account and all associated data via Settings → Danger zone
- Portability: Export your survey responses as CSV at any time
- Objection: Object to processing of your personal data
To exercise any of these rights, contact us at contact@swoopform.com. We will respond within 30 days.
8. Children's privacy
SwoopForm is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at contact@swoopform.com.
9. Changes to this policy
We may update this privacy policy from time to time. We will notify you of significant changes by email or by placing a prominent notice on our website. The "last updated" date at the top of this page will always reflect the most recent version.
Your continued use of SwoopForm after any changes indicates your acceptance of the updated policy.
10. Contact us
If you have any questions, concerns or requests regarding this privacy policy or your personal data, please contact us:
- Email: contact@swoopform.com
- Website: swoopform.com/contact
We are based in India and will respond to your request within 30 days.